Frequently Asked Questions
- Tooth gems -
Yes, you can. However, when brushing over the gem, turn off the rotating function of the electric toothbrush and clean the area manually and gently. When flossing, be careful not to catch the floss between the gem and your tooth.
A: Avoid eating for two hours after installation, except for drinking water. Additionally, avoid biting into hard foods such as apples and pears; instead, cut them into small pieces to prolong the lifespan of your tooth gem.
A: Unfortunately, no. Due to the difference in material, tooth gems cannot be attached to veneers.
A: Self-removal is not recommended. Please visit a dental clinic for safe removal using professional tools, or wait for it to fall off naturally.
- Grillz -
A: Over 90% of fitting issues are due to errors during the impression process. If you’re concerned about the fit, you can book an appointment with CHUN G at Kaku Verse in Sydney to discuss your design and get a professionally made impression.
A: Once we receive your mailed-in impression, we will confirm the design with you and send a payment link for final processing. Please note that once payment is made, it is non-refundable. Production will then begin, taking approximately 3-4 weeks, after which your custom grillz will be shipped to you.
A: Yes, we provide worldwide shipping. Once your order is confirmed, we will process and ship it to your location. Shipping times and costs may vary depending on the destination.
A: When wearing your grillz, please avoid eating or drinking anything other than plain water. When not in use, carefully remove them using a tissue and store them in the protective pouch included in your package. Since grillz are made of soft precious metals, proper storage is essential to prevent damage.
For cleaning, rinse with clean water, pat dry with a tissue, and allow them to air dry. Use the polishing cloth provided to maintain their shine.